SHIPPING POLICY
Thanks for shopping at www.motheromalvan.com.
If you are not entirely satisfied with your purchase, we're here to help.
Shipping and Delivery
We offer free shipping across India for orders above Rs 599. We ship all over India where a courier service is available. Our Delivery partner is Delhivery Items will be shipped within 48 hours and delivery will take up to days depending on the delivery address. However some product which involve customization or bulk order or highly seasonal may take longer time to ship. You can connect with us on +91 7021694412 for any clarification.
Return & Refund Policy
Exchange and Returns
Exchanges and returns are only allowed in the following unlikely cases:
- Packets that have live or dead weevils or where the product has gone bad at the time of delivery.
- Packets that are torn or not sealed properly at the time of delivery.
- Products have expired by the time of delivery.
Proof of bill and original packaging must be provided at the time of exchange. Once used, products will be ineligible for exchange or return.
Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
To start a return, you can contact us at sales@motheromalvan.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions, need any assistance, contact us.
Email id: motheromalvan@gmail.com
Contact Number:7021694412 between 10.00 am to 8.00 pm
Address: C-04, Gansiddhivinayak Society, Lt Dilip Gupte Marg, Mahim, Mumbai 400016