Last updated: September 5, 2026
At Mother O Malvan, our products are carefully prepared, packed and dispatched to ensure they reach you in the best possible condition. As many of our products are food products and are made using natural ingredients, we follow a strict replacement policy to ensure the quality and safety of our products.
No Returns or Refunds for Change of Mind
Once an order has been confirmed, we do not accept returns or refund requests for reasons such as change of mind, incorrect selection, personal preference, or dissatisfaction with the natural taste, smell, colour or texture of the product.
As our products are made using natural ingredients and may be prepared in small batches, minor variations in taste, colour, texture and aroma may occur from batch to batch. Such natural variations are not considered product defects.
Once a product has been opened, we cannot accept a return or replacement request based solely on personal preference regarding its taste, smell, texture, colour or aroma.
However, if you receive a product that is damaged, missing, spoiled, or expired at the time of delivery, we are happy to review the issue and provide an appropriate resolution in accordance with this policy.
Damaged Product
If your product is damaged or broken when you receive it, please notify us within 2 days of delivery by emailing:
motheromalvan@gmail.com
To help us verify the issue, please provide:
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Your order number
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A copy or photograph of the invoice
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One clear photograph of the outer packaging/box
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Clear photographs of the damaged product
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An unboxing video, where available
After reviewing the information provided, we will determine whether the product qualifies for replacement.
If approved, we will replace the affected product at no additional cost to you. Replacement delivery may take approximately 7–10 days, depending on product availability and your delivery location.
For orders containing multiple products, only the affected product(s) will be eligible for replacement.
Missing Product
If an item is missing from your order, please notify us within 2 days of delivery by emailing:
motheromalvan@gmail.com
Please provide:
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Your order number
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A copy or photograph of the invoice
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One clear photograph of the outer packaging/box
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Clear photographs of the opened package and all items received
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An unboxing video, where available
After verification, we will arrange to re-send the missing product at no additional cost.
We do not provide refunds for missing items where a replacement can be provided under this policy.
Spoiled or Expired Product
If you believe that a product has arrived spoiled or expired, please contact us within 2 days of delivery at:
motheromalvan@gmail.com
Please provide:
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Your order number
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The date of packaging/manufacture, where applicable
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Clear photographs or video of the product
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Photographs of the packaging and expiry/best-before information, where applicable
Please do not consume the product if you believe it is spoiled or unsafe.
Our team will review the information provided and may conduct an internal investigation before determining the appropriate resolution. If the product is verified to have been spoiled or expired at the time of delivery, we will replace it at no additional cost.
Taste, Smell, Colour & Texture
Our products are made using natural ingredients and, where applicable, traditional preparation methods. Natural products may have variations in taste, smell, colour, consistency and texture between different batches.
These variations are not necessarily an indication that the product is defective or spoiled.
Therefore, we do not accept returns or replacement requests solely because a customer does not like the taste, smell, colour, texture, consistency or aroma of a product.
Opened Products
For food safety and hygiene reasons, we generally cannot accept returns or replacement requests for products that have been opened, used or consumed, except where the product is subsequently determined to have been defective, spoiled, contaminated or otherwise unsuitable for consumption at the time of delivery.
We may request photographs, videos, batch details or other information necessary to assess such a claim.
Review & Resolution
All replacement requests are subject to review and verification.
We aim to respond to customer emails within 24–48 hours and will provide assistance throughout the resolution process.
Where a claim is approved, we will work with you to provide a fair and appropriate resolution in accordance with this policy.
Important
Customers are requested to inspect their package and products promptly upon delivery and notify us of any issue within the applicable 2-day reporting period.
Claims submitted after this period may not be eligible for replacement.
Contact Us
For all shipping, replacement and product-related concerns, please contact:
Mother O Malvan
Whatsapp 7021694412
Email:motheromalvan@gmail.com
Website: www.motheromalvan.com